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Shipping Policy

Nemoir ships worldwide. Wherever you are, you can experience our signature travel fabrics and premium designs.

Please note that all delivery times are estimates and apply once your order has been processed and dispatched.

1. Order Processing

We process and dispatch every order with care to ensure a seamless shopping experience.

Processing times may vary depending on order volume, particularly during product launches, promotions, or peak periods.

For the most accurate shipping information, please refer to the product page, as processing and delivery times may differ by item.

2. Delivery Times

Europe & Rest of World

Estimated delivery: 3–12 business days after dispatch.

Delivery times may vary depending on the destination, shipping carrier, and customs clearance procedures. While we strive to meet the estimated timeframe, delays caused by external factors may occasionally occur.

3. Shipping Costs

Shipping costs are calculated automatically at checkout and displayed before payment.

4. Import Duties & Taxes

International orders may be subject to import duties, taxes, VAT, or other customs charges imposed by the destination country.

Please note:

* All import duties and taxes are determined by your local customs authority.
* The customer is solely responsible for any additional customs-related charges.
* Nemoir does not cover or reimburse import duties, taxes, or clearance fees.
* These charges vary by country and are outside of our control.

5. Customs & Refused Shipments

If an order is refused due to unpaid customs duties or taxes:

* The shipment may be destroyed by customs authorities, resulting in a total loss of the order.
* If the parcel is returned to us, any return shipping costs, customs fees, and carrier charges may be deducted from any eligible refund.

By placing an order with Nemoir, you acknowledge and accept these terms.

6. Lost or Damaged Shipments

If your order is lost or arrives damaged, we will work with the shipping carrier to investigate the issue.

Please note:

* Once an order has been handed over to the carrier, the delivery process is managed by the shipping provider.
* Nemoir will initiate a formal carrier investigation and assist throughout the process.
* Investigation and resolution times are determined by the carrier and may vary.

7. Contact

If you have any questions regarding shipping or delivery, please contact our support team:

Email: Nemoir-help@outlook.com